Our Payment Processing Service

From questions about your terminal to your merchant statement our Fort Worth and Dallas merchant account services team is at your disposal. Trinity Merchant Group houses and employs its own customer service center specializing in face-to-face installations and local support. Get access to the help you need, when you need it . . .24 hours a day, 365 days a year. With an average wait time of less than 30 seconds, our customer service center staff is specially trained to address your issue quickly, so you can get back to what you do best, run your business. In fact, our average call time is just over six minutes. Plus, more than 20% of our staff is bilingual, speaking both English and Spanish. In addition, all customer service representatives have access to a translator for virtually any language. This service is provided to our customers at no additional charge. An automated phone greeting allows the caller to select what type of assistance they need, then routes the call to the first available customer service or technical support representative. All customer service and technical support representatives receive extensive training and must achieve certification prior to answering any phone calls. We can also provide Dallas merchant services support via email.